Clusterf@*k at Cubs
Yesterday, I went to Cub to take advantage of one of their sales. They had Kellogg cereal for $2 a box and if you bought 7 or more boxes you got a $10 off coupon for your next purchase. Since I have three boys who eat almost a box a cereal a day this was a wonderful deal. I pick out my 7 boxes of cereal, grab a couple of other items and head for the checkout. The first thing the cashier says to me is “Wow, your shirt is old.” I was too surprised to tell her that my evening gown and tierra were at the cleaners. Then she picks up my bottle of cumin and asks me what it tastes like. Well, it tastes like CUMIN! Then she wants to know if she can grow it. Hell if I know. Damn, if I knew it was going to be this much of an issue I would have gone without it. She finally finishes my order and hands me my stack of register generated coupons. I assumed, and that was ignorant of me, that my $10 off coupon was amongst the rest.
I get home and notice that I have a piece of paper that clearly says not a coupon and explains the offer I was supposed to get a coupon for. I didn’t feel like dealing with it last night so I called today. The woman at the service desk sounded very doubtful of my story but told me to come in anyway. I get to the store and show her my anti-coupon and my receipt proving that I bought my cereal. She called someone higher up the chain who didn’t want to deal with her, I could tell by the expression on the woman at the desk’s face. The higher up told her that they had a memo about it and the memo explained everything. She finally finds the memo and tries to do as it says. While she is doing this, the line of guys without teeth buying lotto tickets and 40 ouncers behind me is starting to get aggitated that they have to wait. The service desk woman can’t get the coupon to print. Wonderful! By now about half of the disgruntled alcoholics behind me have decided to actually go to a check out line. The service desk woman calls the pissy higher up woman again. The higher up just can’t understand that the memo is not working. Finally the service desk woman told the higher up that she was just going to give me $10 and be done with it. So I got a $10 bill for my trouble but I wonder how many other people had the same thing happen? How many other people were treated like they were full of shit and just got fed up and said screw it?
pissed off | eastbluffbarbie | 
March 15, 2008 7:09 pm
chef Kevin, March 16, 2008 @ 10:02 am
Obviously, this is a Cub Foods issue and is beyond the capabilities of the CS person. The higher up person needed to get herself on the phone with Cub corporate and find out WTF for your benefit and the benefit of others instead of sticking the CS desk person with an impossible task with her limited available resources to fix it.