Out of the Loop
The storm Thursday took out a large chunk of the tree in our front yard. As a result we have had no internet access. We were better off than the next door neighbor. Our tree took out her cable and her power line. Friday I look out and see a rather large chunk of tree balancing on our cable line and our internet didn’t work. I call Comcast and they tell me the city has to remove the limb. I call the city and they say Comcast is responsible. So my husband borrowed a chainsaw and removed the limb. I called back Comcast to tell them that the limb is gone and our internet still isn’t working. They tell me that by 3 PM Saturday we would be up and running. Three comes and goes. No internet. I call Sunday morning and get a recording that says my appointment is scheduled for between 8 and 8 December 25. WTF?? I wait on hold forever to be told that December 25 was a tentative date and that we will have service before then. I explained that I wouldn’t have been upset if they hadn’t promised my service to be running the day before. They apologize and give me a credit.
Monday rolls around. Comcast fixes my next door neighbor’s line first thing in the morning and doesn’t touch ours. I wait patiently until early evening and call to make sure that there wasn’t a mistake. No mistake. We were still on the list to be fixed. I told the woman that it was asinine that a contractor was just here and didn’t do my line while they were at it. She had no comment. Finally this afternoon they got us up and running. So I’ve been out of the loop for a few days. I’m glad to finallly have the internet back so I can bitch and moan. It is truly Comcastic!
Comcast, rants | eastbluffbarbie | 
December 23, 2008 8:44 pm
Melissa Mendoza, December 24, 2008 @ 10:57 am
Hello!
I read your blog post. Sorry about the delay in getting your services back up and the conflicting information you received. I’d like to look into this further and investigate why your appointment didn’t happen as you were first advised it would. If you’d like my assistance, please email our team at We_Can_Help@cable.comcast.com. We’re here if you need us.
Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com